What happens when I press my button?
Pressing the button activates the console which dials our central station. Within seconds a trained operator can speak directly to you through the console. You will let the operator know what kind of help you need. Your customized response plan with your personalized information is available to the operator.
What happens if I cannot talk or respond?
If we do not get a response from you a designated friend, neighbor, relative or emergency personnel will be sent to check on you.
Who gets notified in an emergency?
You will provide a list of people that can be contacted in case of an emergency. You can designate friends, relatives, neighbors or emergency personnel.
Is the monitoring station available 24 hours?
Yes. The monitoring station is staffed 24 hours a day, 7 days a week.
What happens if I press my button by mistake?
When the operator comes on to ask if you need help, tell them that you are okay or pressed the button by mistake. Once hearing that you are okay they will disconnect the call and no further action will be taken.
Can I wear my button in the shower?
Yes, if you chose the landline or wireless system the buttons are waterproof and can be worn in the shower, but not submerged in a bath or swimming pool. The GPS system’s button is water resistant only.
Do I need a landline?
No. We have a system available that uses our cellular service, not yours. Check it out here.
Do I need to sign a long term agreement?
No. Our systems are on a month-to-month basis. As long as the system is cancelled by the 6th of the next month you won’t be charged for that month. There are no penalty or cancellation fees.
Can I take the system with me when I move?
Yes we need 24 hours’ notice so that we can update your account with the new address, phone number and contact list.
Is there a charge when I press the button for help?
No. There are no hidden or extra fees for pressing your button.
Have any other questions? Contact us with the from below or call (303-799-0767) (1-800-728-0263)